Shipping & Returns
Free Canada Wide Shipping on Orders Over $99 before taxes.
Arovita Paints & Pastels uses Canada Post for all shipping. We wish shipping was less expensive too. We don't add service charges to your shipping costs. We try to keep shipping costs to a minimum by packing wisely.
You pay what we pay the carrier and nothing more.
Here's the cost breakdown by geography:
CANADA: Shipping costs are determined by parcel size and postal code. Canada Post minimum charges include delivery confirmation, shipping, fuel surcharge, and tax (varies by province).
USA: Shipping costs are determined by parcel size and zip code. Canada Post minimum charges include shipping. USA customers may also be charged for delivery confirmation and fuel surcharge depending on service options. Customers are responsible for their country's duties and taxes and regulations.
EUROPE: Shipping costs are determined by parcel size. Canada Post minimum charges include shipping. European customers may also be charged for delivery confirmation and fuel surcharge depending on service options. Customers are responsible for their country's duties and taxes and regulations.
If you're unsatisfied with your product we will refund your purchase or exchange the item.
To do this, please return the item to us. Please ensure the goods are well packed. Once we receive the goods, we will process your full refund or process the exchange. Refund shipping is free. Buyer pays for exchange shipping.
For Return labels:
To retrieve a prepaid Return Label from a Canada Post office we will email you a Canada Post return ID number.
Bring the following instructions to help the Post Office Counter Clerk initiate the return:
Attention Canada Post Office Clerk:
This customer has a domestic parcel for return that uses a Canada Post return ID number to generate a parcel return label from the RPS system. Please complete the following steps in RPS:
Place the item on the scale.
Select Return Services: Regular Parcel
From the Item Details screen, enter the Canada Post Return ID Number.
Complete the required fields, including dimensions, and select Complete.
To print a Return Label, we will email you a return authorization number. To print a return label, please select the "Create Return Label" link. Affix the prepaid Return Label and you must drop off parcel at a Canada Post Office.